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Crownline Transport Solutions  Terms & Conditions

1. Definitions

“Company” refers to Crownline Transport Solutions Ltd and all associated entities.
“Client” refers to any individual or business requesting or receiving services from the Company.
“Services” refers to freight forwarding, road haulage, logistics coordination, warehousing, air freight, sea freight, customs documentation, consultancy, or any other service provided by the Company.
“Carrier” refers to any third-party haulier, airline, shipping line, courier, or subcontractor engaged by the Company.

2. Scope of Services

The Company provides freight forwarding and logistics services on a commercially reasonable basis.
The Company may appoint subcontractors, carriers, agents, or third parties to fulfil the Client’s instructions.

3. No Liability for External Factors

The Company is not liable for any loss, delay, damage, or failure to perform caused directly or indirectly by:

  • Weather

  • Customs delays

  • Port congestion

  • Strikes or labour actions

  • War, terrorism, political instability

  • Pandemics or government restrictions

  • Accidents or mechanical failures

  • Carrier delays or cancellations

  • Incorrect documentation provided by the Client

  • Acts of God or any event beyond the Company’s control

The Client expressly acknowledges that the Company acts as an agent, not a carrier, for international air, sea, and road shipments unless specifically stated otherwise in writing.

4. Limitation of Liability

To the fullest extent permitted by law:

  • The Company’s total liability shall not exceed £100, unless otherwise agreed in writing.

  • The Company is not responsible for consequential, special, or indirect losses, including:

    • Loss of revenue

    • Loss of profit

    • Loss of business

    • Delays or missed deadlines

  • The Client acknowledges that all goods travel at the owner’s risk, unless additional insurance has been specifically purchased.

5. Insurance

The Company does not automatically insure cargo.
Insurance is available only upon written request and only once confirmed in writing by the Company.

The Client is responsible for ensuring that:

  • Goods are adequately insured

  • Declared values are correct

  • Documentation is complete and accurate

The Company has no liability for loss arising from under-insurance or non-insurance.

6. Payments & Refunds

6.1 Payments

  • All invoices must be paid in full prior to dispatch unless credit terms are agreed in writing.

  • Late payments may incur interest and administrative fees.

6.2 Refund Policy

All payments made to the Company are non-refundable, except where:

  • A refund is required by law; or

  • The Company has not started providing the service AND agrees in writing to refund.

Once a booking, allocation, or service preparation has started, no refunds will be issued under any circumstances.

7. Client Responsibilities

The Client must:

  • Provide accurate and complete information

  • Ensure goods are properly packaged

  • Ensure shipments comply with customs, export/import, and safety regulations

  • Pay all customs duties, taxes, penalties, or charges

  • Indemnify the Company for any costs arising from incorrect information

Any delays or financial consequences resulting from Client errors are the sole responsibility of the Client.

8. Subcontracting

The Company may freely subcontract any or all parts of the service.
The Company is not liable for acts, omissions, or failures of subcontractors or carriers.

9. Force Majeure

The Company shall not be held liable for any failure or delay caused by circumstances beyond its control, including but not limited to extreme weather, war, terrorism, strikes, port closures, or natural disasters.

10. Governing Law & Jurisdiction

These Terms shall be governed by the laws of:

  • United Kingdom, for UK operations

  • UAE, for Middle East operations

  • South Africa, for African operations

Disputes shall only be resolved under the jurisdiction of the Company’s main operating office unless otherwise agreed in writing.

11. Acceptance of Terms

By using the Company’s services, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.

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